At Innovative Retail Solution, we are more than a courier service. We are your dedicated logistics partner, committed to providing swift, reliable, and secure delivery solutions that bridge distances and power progress.
Our mission and vision are the twin pillars that guide every decision, every delivery, and every interaction.
To be the most customer-centric courier company, offering innovative and efficient logistics solutions that bridge distances and connect people and businesses seamlessly. We strive for excellence in every delivery, ensuring speed, safety, and reliability.
To redefine the logistics landscape through technological advancement and a steadfast commitment to service quality. We envision a future where sending and receiving parcels is a hassle-free, transparent, and positive experience for everyone.
We don’t just deliver packages. We deliver promises, reliability, and peace of mind with every shipment.
Our optimized routes and dedicated fleet ensure your packages arrive on time, every time.
From real-time tracking to digital proof of delivery, our tech keeps you in control.
We treat every parcel with the utmost care, ensuring it reaches its destination safely.
Here are some of the most common questions we receive. If you don’t find your answer here, feel free to contact us!
Our standard delivery hours are from 9:00 AM to 7:00 PM, Monday through Saturday. We do not operate on Sundays and public holidays. Special delivery requests outside these hours may be accommodated for an additional fee.
Yes, we offer reliable and cost-effective international shipping to over 220 countries. You can get a quote and check service availability for your destination country through our website’s rate calculator or by contacting our support team.
Shipping cost is determined by the greater of two weights: the actual weight of the package and its volumetric (or dimensional) weight. Volumetric weight is calculated based on the package’s size (Length x Breadth x Height). The final cost also includes factors like destination, service type, fuel surcharges, and GST.
Our delivery agent will typically attempt delivery up to three times. If you are unavailable, they may contact you to reschedule or you may be asked to collect your parcel from the nearest hub. For some locations, we also offer options to leave the package with a neighbor or in a secure location upon your request.
Address changes after a shipment has been dispatched are challenging and may not always be possible. If feasible, it may incur additional charges and cause delays. Please contact our customer support team immediately with your tracking number to see if a redirection is possible.
